Last updated: 29 July 2026
These terms govern your use of bratislavacastle.eu and any ticket you book through us. Please read the first section carefully — it explains something important about what we are.
1. We are not the museum
bratislavacastle.eu is operated by Europe Places, an independent booking service. We are not the Slovak National Museum, we are not the Bratislava Castle administration, and we are not affiliated with or endorsed by either.
You can always buy the same tickets directly from the museum at snm-online.sk or at the ticket desk in the castle’s honorary courtyard. Buying direct does not include our booking service.
2. What our service is
We act as a facilitator. When you place an order, we purchase the ticket in your name and on your behalf from the official provider, and deliver it to you by email as a PDF. The ticket you receive is a genuine museum ticket, subject to the museum’s own terms of entry.
We do not resell tickets. The price you pay includes a booking service fee, which is set out in the notice at the foot of every page on this site.
3. Your ticket
- Your ticket is valid for the whole date you selected. The museum does not operate timed entry, so there is no entry time to keep.
- The museum is open 10:00–18:00 and the last admission is 17:00.
- The museum is closed every Tuesday.
- You may show your ticket on a phone or printed.
- Reduced tickets require valid proof, which is checked at the entrance. If you cannot produce it you may be asked to pay the difference at the door, and we cannot refund the difference.
4. When your ticket arrives
Your order confirmation is sent immediately. The confirmation is not your ticket. Your ticket follows in a separate email, normally within 24 hours of your order, and always before the museum opens on the date of your visit.
If your ticket has not arrived by then, check your spam folder and then contact us at info@bratislavacastle.eu. If we cannot deliver a valid ticket for your chosen date, you are entitled to a full refund.
5. Cancellations, changes and refunds
Tickets booked through us are generally non-cancellable, non-modifiable and non-refundable, in line with the museum’s own policy. Because our service is delivered as soon as the ticket is issued, the booking service fee is likewise non-refundable once your ticket has been sent.
You will receive a full refund if:
- we are unable to supply a valid ticket for the date you booked, or
- the museum is closed on your booked date for a reason that was not published when you ordered.
We cannot refund a ticket because you did not use it, arrived after last admission, or booked a Tuesday in error — the Tuesday closure is stated on the booking form, on the Visitor Info page and in your confirmation email.
Right of withdrawal. Under EU consumer law, the 14-day right of withdrawal does not apply to leisure services supplied for a specific date (Directive 2011/83/EU, Article 16(l)). A dated museum ticket falls into that category.
6. Prices and payment
All prices are shown in euro (EUR) at checkout. Payment is taken by Stripe; we never see or store your card details.
Tickets are released by the museum roughly one month in advance, so we cannot sell a date further ahead than the museum has published.
7. Chargebacks
If you believe something has gone wrong, please contact us first — most problems are resolved the same day. A chargeback is not a cancellation request and does not by itself entitle you to a refund. Where our service has been delivered we will contest a chargeback with the supporting evidence.
8. What we are responsible for
We are responsible for buying the correct ticket for the date you selected and delivering it to you. We are not responsible for the museum’s opening hours, its exhibitions, unannounced closures, the conduct of its staff, or your experience inside the castle. Those are matters for the museum.
Our liability to you is limited to the amount you paid for your booking, except where the law does not permit such a limit. Nothing in these terms affects your statutory rights as a consumer.
9. Information on this site
We take care to keep opening hours, exhibition dates and practical information accurate, and we check them against the museum’s own sources. They can still change at short notice. Before making a long journey, please confirm the current position at snm.sk.
Photographs on this site are used under the licences listed on our Gallery page.
10. Governing law
These terms are governed by the law of [JURISDICTION, e.g. the Slovak Republic]. As a consumer you retain the protection of the mandatory law of the country in which you live, and you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.
11. Contact
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
Company number [COMPANY NUMBER] · VAT [VAT NUMBER]
Email: info@bratislavacastle.eu